Official support
We're here to help with Strat Two.
Question, bug, feature idea, or an account issue — write to us directly. A real person reads every message, and you don't need an account to get in touch.
Contact us
The fastest way to reach us is email. Tap the address to open your mail app, or copy it.
- Response time
- Within 1–2 business days
- Languages
- English
- Cost
- Free — no account needed
Something's broken
Crashes, a widget that won't refresh, standings that look wrong. Send the details in the list below and we can usually pin it down on the first reply.
Account & sign-in
Can't sign in, want your email changed, or want your account and data deleted? Email us from the address on the account and we'll take care of it.
Ideas & feedback
Want a stat, a widget style, or a driver we don't cover yet? Tell us. Feature requests genuinely shape what gets built next.
Report a bug
Include as much of this as you can — it's the difference between a fix this week and a long back-and-forth.
- What happened, and what you expected instead.
- Steps to reproduce it, in order.
- Where in the app — News, Strat+, Widgets, or Profile.
- Your device and iOS version — Settings → General → About.
- The Strat Two version — shown at the bottom of the Profile tab.
- A screenshot or screen recording, if you can capture it.
That button opens your mail app with the checklist already filled in — just complete the blanks and send.
Frequently asked questions
Still stuck after reading these? Email us — that's what we're here for.
My widget isn't updating
Widgets refresh on a schedule iOS controls, so a short delay is normal. If it's stale for more than a few hours: open the app once to let it fetch fresh data, then check that Background App Refresh is on in Settings → General → Background App Refresh, and that Strat Two is allowed. Removing the widget and adding it back forces a fresh render. If it's still stuck, email us with your iOS version.
The standings or race data look wrong
Standings are rebuilt from official session results as they're published, so there can be a lag right after a session ends — and provisional results sometimes change after stewards' decisions. If a number still looks wrong an hour after a session, send us a screenshot and the session it relates to.
I'm not getting news notifications
Check Settings → Notifications → Strat Two and make sure Allow Notifications is on. If you declined the prompt when you first opened the app, that's where to turn it back on. Notifications also need a working connection — they won't arrive while the device is in Low Power Mode with background activity restricted.
How do I delete my account and data?
Email us from the address your account uses and ask for deletion. We'll remove the account and its associated data and confirm by reply, normally within a few business days. Deletion is permanent — saved widget presets and preferences can't be restored afterwards.
Do I need an account to use the app?
An account lets your presets and preferences follow you across devices. If you'd rather not create one, you can still browse news and standings.
The app crashes on launch
First try force-quitting and reopening: swipe up from the bottom of the screen, then swipe the app card away. If it still crashes, check the App Store for an update, and restart the device. If none of that helps, reinstalling clears any corrupt local cache — note that unsynced local presets are lost. Email us before reinstalling if you'd like help preserving them.
Is Strat Two affiliated with Formula 1?
No. Strat Two is an independent companion app. It isn't associated with, endorsed by, or a product of Formula 1, the FIA, or any team. All trademarks belong to their respective owners.
How do I request a feature?
Email us with "Feature request" in the subject. Tell us what you'd want to do and why the current app makes it hard — the "why" is the part that actually helps us design it well.
Didn't find what you needed?
Write to us and we'll get back to you within 1–2 business days.